Your agreement with MarbleSolid Floors
Welcome to the terms of service for MarbleSolid Floors. This page outlines the important terms and conditions that govern your use of our website and services, including the purchase of our high quality flooring solutions. By accessing our site or making a purchase, you agree to these terms. We encourage you to read them carefully to understand your rights and obligations.
Before you buy: important considerations
When purchasing flooring from MarbleSolid Floors, please be aware that pricing and project timelines are subject to change if the project details or scope evolve. We are committed to providing you with quality materials and professional installation services. To ensure a smooth process, customers must provide accurate information, grant safe and unobstructed site access, and ensure a suitable workspace. Deposits may be required for certain orders, and all payments are due as agreed upon in your quotation or invoice. Our products and installation services are backed by specific warranties, which will be provided to you. Please note that website content may be updated or changed at any time without prior notice.
Online orders: pickup and delivery
MarbleSolid Floors offers both in-store pickup and home delivery for your online orders. For in store pickup, customers must present their order confirmation and a valid form of identification at our Manchester location. For delivery, it is essential to provide an accurate delivery address, and ensure that someone is available to receive the order at the specified time. Delivery times may vary depending on your location and product availability, and additional delivery fees may apply. Full details will be provided at the time of purchase.
Resolving issues & returns
Should you encounter any problems with an order, a product, or need to initiate a return, please contact MarbleSolid Floors as soon as possible. Our team will review the issue promptly and provide you with clear instructions for returns, exchanges, or further actions. We address all problems fairly and efficiently, adhering strictly to our product warranties and our established return and service policies. Your satisfaction is important to us.
Using our website
By using the MarbleSolid Floors website, you agree to provide accurate information when prompted, use the website responsibly, and follow any instructions provided for placing orders or utilising our services. The content presented on our website is for general informational purposes only and is subject to change at any time. We strive to keep our information current and accurate, but cannot guarantee its completeness or suitability for every specific purpose.