Our return policy
At MarbleSolid Floors, we aim to ensure your complete satisfaction with every purchase. Our return policy is designed to be clear and fair, detailing the conditions for returning flooring products. We pride ourselves on the quality of our hardwood, laminate, vinyl, and carpet solutions, and we want you to be confident in your choice. Please read our policy carefully to understand your options.
Frequently asked questions
Here you'll find answers to common questions about returning products to MarbleSolid Floors. We want to make the process as straightforward as possible, ensuring you have all the information you need regarding our flooring return guidelines.
What's your main rule for customers who want to return flooring they've bought?
Customers can return unused flooring in its original condition within 14 days of purchase. Special order or custom items cannot be returned.
Are there any types of flooring or special orders that can't be returned?
Special order, custom cut, or sale items cannot be returned. Only standard in stock products in original condition are eligible for return.
What condition must the flooring be in for a return?
All returned flooring must be unused and in its original, saleable condition. Packaging should also be intact where applicable for eligibility.
Do i need a receipt for a return?
Yes, proof of purchase is required for all returns. Please have your order number or receipt ready when initiating a return.
Once a return is approved, how does the customer get their money back?
Once approved, refunds are issued to the original payment method used for the purchase. This ensures security and traceability for your refund.
How long does it usually take to process a refund?
Refund processing usually takes 5 to 10 business days from the date the return is approved and the product is received and inspected.
How do i initiate a return?
To initiate a return, please contact our customer service team. We will guide you through the process.
Can i return an item to your physical store?
Yes, you can return eligible online purchases to our Manchester store within the 14 day window. Please bring your proof of purchase for verification.
Understanding our commitment
We are dedicated to providing high quality flooring solutions and exceptional customer service. While we strive for your complete satisfaction, understanding our return policy ensures a smooth experience. If you have any further questions or require assistance, please don't hesitate to reach out to the MarbleSolid Floors team.